Dear Caroline and Bernadette
I would like to thank you both and Chris and Tej for providing and excellent and professional first class service and i have been very impressed with the level of service you have provided right from when i first met Chris when he first valued the property and then arranging viewing’s with Tej etc. with much interest as promised and a large volume of viewings for a potential buyer.
You have provided a very professional and efficient and friendly service throughout the sale process to completion and i would have no hesitation in recommending you.
Thanks again much appreciated.
Many thanks to you all for the sale of East Walk and all the hard work you did. Best wishes to Bernadette with her baby! Good wishes!
K and L Webb
I am writing on behalf of the children here at The Cedars to say a massive thank you for the very generous cheque you sent us recently.
Over 90% of our children come from socially deprived households and as a school we are committed to offering them broad and rich experiences that they may not otherwise have.
Your donation will go a long way to helping us do that.
The Cedars Primary School
To all at Broads
Thanks for all your help selling – especially sorting out the extra time for my move – settling in well now. Thanks also for your kind donation to my school which was much appreciated.
I wish to take this opportunity for conveying our sincerest appreciation for the kind cooperation, perfect co-ordination and expert procedural/professional advice extended to us by the entire team of Broads from time to time, leading to the timely and hassle free finalisation of the above property.
Further, on behalf of my family, I would also like to place on record our excellent experience in interactiong with your ever willing team, and in particular our special thanks to Ms Tej Panesar for her positive and helpful attitude for her timely action and feedback in respect of the connected developments.
We just wanted to say a big thank you to you and your team especially Tej and Chris for helping us selling and buying our property. It is adream come true, we still can’t believe it. We do appreciate all your efforts and support throughout the lengthy process. We would have no hesitation in recommending to our friends and family. Good health and best wishes. A big thanks to Chris from Mr Ahmed we will come and visit soon.
Mr & Mrs A
I would like to say a big thank you to Caroline and Mark for their fantastic service in selling our property and helping us buy a beautiful home! Would definitely recommend you!
Mr & Mrs D
To Broad Property Staff,
Especially to Olivia Caroline and Mark for supporting us throughout our buying process, being so professional and understanding. Have a lovely Christmas and all the best for the New Year
Anna & Peter
Dear Managing Director of Broads, Caroline Powell
I believe I have received extreme efforts with absolute great customer service, organisation and standards. I am very proud to announce the keys were given to me for my property on the 12th January 2015.
The Journey started about 6 months ago when me and my wife initially started looking for the property. Sunil added me to the Broads data base being attentive to my needs and showing amazing customer service skills. He focused on the location I was looking for, looking at the price and the type of property I described to him. I have been one of those awkward customers being very fussy and in terms of work timings had very awkward times for viewings. This was not at all an issue and approached in a very calm, yet assertive and caring manner advising me that he will suit my needs and with all his passion for property and Broads as a company show how high his standards were by managing himself to meet my goals, timings and criteria.
With the first few viewings, I looked at houses later than usual and this was arranged and me and my wife did not like the first few properties and explained why and what I needed in my property. Sunil then using his expertise and skills started looking at houses and picking out certain ones and emailing them to me, giving me regular phone calls going through those chosen ones.
By the end, Sunil found my property, we had a phone conversation communicating about the house. I was in a rush to see this property as I really liked what I heard. It was a ridiculous time 8pm out of his hours and he promised he would do his best and spoke to his manager to view this property. I really loved the property and urgently wanted my parents and my wife to see the property and arranged it for 9am the next morning. We showed them and they absolutely loved it.
They also mentioned he communicated the information very well. He had done a lot of research about the property, the last owner and many details which influenced them in wanting me to buy the property. It was the correct location, price, spacious and exactly how he had described it. I put forward an offer of £337,500 and was accepted under survey conditions.
An issue took place in this week, my wife was expecting my second baby and she was in hospital awaiting delivery, my mortgage advisor was not giving me a good interest rate and my survey was booked at the same time for a few days. In 2 days, I changed my mortgage advisor and changed the surveyor company suffering anxiety as other offers were being put forward for the property.
I was kept at ease, assuring me that the company is working with me and the property will be mine if I proceed correctly and manage the time effectively being confident and positive. He contacted the surveyor company reassuring that the date for the survey was correct, looking after me again, making me feel the company standards and goals are to give good customer service. My wife had a baby boy, my mortgage advisor gave me a lower rate for the interest and the survey was completed all after his arrival. I was relieved that stage one went through.
Furthermore I wanted a second survey done and even under the time limitations, he fit my surveyor in for an appointment as soon as possible. He made paperwork easy and eased the stress I was going through. I had many questions all the time and every time I called the Broads office, a message would be passed on and I would get a phone call on the nearest convenient time.
All has gone through and I am so thankful to Sunil and the Broads team and really thank you for your hard work, efforts and passion for service and sales. This is not a company that just wants your money. It is a company of loyalty and trust and I have confidence in going through you when I look for my next property. I feel from start to finish that I have been taken care of.
Mr & Mrs K
Dear Sunil, Caroline and Mark I have just had a call from the solicitors to say we have completed. Thank you very much for all your assistance with this purchase. Previously, I have not had a good experience with some of the Estate Agents in Hayes but you are certainly one of the best I have used. Thank you again for all your assistance.
Mr & Mrs Thaty (happy customers)
I would like to take this opportunity to thank all the staff at Broads for all the hard work and effort in selling my property. All the staff were friendly, helpful and professional, but I would like to extend a special thank you to Caroline who dealt with all my questions and queries very efficiently. H Harling (Northolt) It’s so exciting to us to complete our purchase. We sincerely thank you for help assistance and service that has been provided. We are very happy and satisfied. Truly appreciate for everything
Mr & Mrs Sunwar (Hayes)
I would like to take this opportunity to thank all the staff at Broads for all the hard work and effort in selling my property. All the staff were friendly, helpful and professional, but I would like to extend a special thank you to Caroline who dealt with all my questions and queries very efficiently.
H Harling (Northolt)
It’s so exciting to us to complete our purchase. We sincerely thank you for help assistance and service that has been provided. We are very happy and satisfied. Truly appreciate for everything
Mr & Mrs Sunwar (Hayes)
If you are thinking of selling your house and you want the best possible estate agent, use BROADS. I’m completing on my house tomorrow after a year of ongoing issues, I couldn’t have chosen a better estate agent to buy it from but Broads. Caroline was my main point of contact and she is nothing short of amazing, herself along with Mark, Bernadette and Sunil have provided the best customer service i have ever encountered as they kept me in the loop, assured me when i doubted the deal wouldn’t go through and had the patience and courtesy when i was bombarding them with phone calls and emails. I cannot recommend this place highly enough, should i wish to sell my property in the future, i will not think twice on enlisting Broads to deal with my sale as they will always be the front runners. Thanks you to all of the Broads team.
Dipak (chartered accountant)
Dear Chris, Now that completion has taken place, we write to thank you for the outstanding service Broads supplied throughout the sale of our property. You took charge of all aspects of the search for buyers, much to our satisfaction, ensuring a smooth service which was responsive to our needs Regards
Caroline/Bernadette Right from my first meeting with Chris, I was impressed by his direct and straight forward approach to the sale taking into account my wishes from the sale. Throughout the process, your staff have been very friendly and helpful in ensuring that the sale has been pretty easy considering the circumstances surrounding the sale. The fact that an offer for the asking price was received so quickly was an added bonus
Hi ladies and Gents, Thank you so much for all your help with 27 Berrydale, I know it was an absolute nightmare, but we got there in the end… Your persistence and your support was so much appreciated and we are really grateful for all you did to get us to the end of the tunnel… I’ll be popping in with some fizz soon, just trying to get ourselves straight first (moving whilst nearly 8 months pregnant, not easy!)… Thank you again and I will be seeing you soon… Take care and thank the team who supported too…
Kel, Rob and Baby Timms…
We recently completed purchase of a property in Hayes which was marketed by Broads Property Service. We are very happy with the quality of service provided by Broads. They were always very polite and helpful.
Dr Ghulam Mustfa
Thanks you both. Feedback is not a problem I can tell you that you guys have been good to me and therefore I have no complaints about the services you provided. I would like to mention Sunil, he has been very professional in his conduct and was really helpful unlike some other estate agents who just talked non-sense all the time. I would like to thank Sunil for his candour and arranging for me to view the property before anybody else viewed it that allowed me to make an offer straightaway and saved me a lot of time. I will gladly leave positive feedback for you once this is all over. Once again thank you to you all. Kind regards